Return & Refund
Last updated: May 10, 2025
PunCube stands behind the quality and functionality of its products. This policy applies only to products purchased directly from puncube.com.
1. 100-Day Return Window
You may request a return or exchange within 100 days of delivery.
Requests submitted more than 100 days after delivery will not be accepted.
2. Return Conditions
Returned items must:
- Include proof of purchase or the order number;
- Be in their original or good-as-new condition;
- Include all parts, accessories, packaging, manuals, gifts, and bundled items;
- Be free from damage caused by misuse, accidents, unauthorized modifications, improper care, or normal wear and tear.
PunCube may reject a return or make a reasonable deduction from the refund if the item is incomplete, damaged, excessively used, or materially different from the condition described by the customer.
Returns sent without prior approval may be refused.
3. Return Shipping
Customers are responsible for return shipping costs.
Regardless of the original fulfillment location, all approved returns must be sent to PunCube’s designated return warehouse in the United States. Please contact customer service before returning an item to obtain the correct return address and instructions.
We recommend using a tracked shipping service. PunCube is not responsible for returned packages that cannot be confirmed as delivered.
Original shipping fees, expedited shipping fees, duties, taxes, and shipping protection fees are generally non-refundable unless otherwise required by applicable law.
4. Quality Issues and Warranty Claims
If your item has an apparent manufacturing defect, you received the wrong item, or there is another visible issue, please contact us within seven calendar days of delivery at:
We may request:
- Your order number;
- Clear photos or videos showing the issue;
- A description of the issue and when it was discovered.
If a manufacturing defect or fulfillment error is confirmed, PunCube may provide repair, replacement parts, product replacement, or a refund, depending on the circumstances.
Issues reported more than seven days after delivery may be handled under the applicable warranty policy. Warranty remedies generally consist of repair, replacement parts, or product replacement and do not automatically qualify for a refund.
5. What Is Not Considered a Manufacturing Defect
When the product functions normally and falls within reasonable manufacturing tolerances, the following are generally not considered manufacturing defects:
- A personal preference that the operation feels too heavy, light, tight, or loose, or dissatisfaction with the sound, resistance, rebound, or tactile feedback;
- Minor gaps, height differences, alignment variations, or seam differences that do not affect normal use or functionality;
- Minor scratches, machining marks, color differences, or surface texture variations that are not obvious and do not affect functionality or the overall appearance;
- Scratches, wear, discoloration, or other marks caused by normal use;
- Damage caused by dropping, impact, overloading with cards, water exposure, improper use, disassembly, modification, or unauthorized repair.
If the product is clearly jammed, has broken parts, cannot eject or secure cards properly, or performs materially outside reasonable manufacturing tolerances, PunCube will evaluate the issue based on the provided photos, videos, and product condition.
6. Refunds
Returned items will be inspected after they are received.
Approved refunds are generally processed within 1–3 business days and issued to the original payment method. Your bank or payment provider may require an additional 7–15 business days for the refund to appear in your account.
If a return does not meet the conditions of this policy, PunCube may:
- Reject the return;
- Make a reasonable deduction from the refund;
- Offer store credit;
- Return the item to the customer at the customer’s expense.
7. Exchanges
Exchange requests must be submitted within 100 days of delivery.
The original item must be returned and inspected before the replacement is shipped. Customers are responsible for return shipping unless PunCube agrees otherwise or applicable law requires otherwise.
If the requested replacement item is unavailable, PunCube may offer:
- Store credit;
- An alternative product;
- A refund.
8. Non-Returnable Items
Unless otherwise required by applicable law, the following items are not eligible for return or refund:
- Complimentary products;
- Personalized or customized products;
- Free gifts or promotional items returned separately from the original order;
- Warranty replacement products;
- Items damaged through misuse, accidents, or unauthorized modification;
- Products not purchased directly from puncube.com.
9. Contact Us
For returns, exchanges, refunds, or warranty claims, please contact:
Please include your order number and a description of your request.
Nothing in this policy limits or excludes any consumer rights that cannot be waived under applicable law.