Trademarks

PunCube® is a registered trademark in the United States, United Kingdom, Japan, and other jurisdictions. Any unauthorized use of our name, logo, or brand identity in any form is strictly prohibited.

Patents

All PunCube products are protected by multiple patents registered in the U.S., EU, Japan, China, and other countries/regions. These include invention patents, utility model patents, and design patents. Manufacturing, selling, or distributing patented products without authorization is considered infringement and will be pursued accordingly.

Copyrights

All content—including product designs, images, videos, written materials, and website content—is protected under international copyright laws. No part may be copied, modified, or distributed without written permission from PunCube.

Enforcement

PunCube takes intellectual property rights seriously and actively monitors the market for potential violations. We will seek appropriate remedies in relevant jurisdictions to safeguard our brand and products.

Return & Issue Policy

Return & Refund Policy

Am I eligible for a return?

To make sure your return goes smoothly, please double-check the following:

Timeline: Please start your return request within 30 days of receiving your package.based on the carrier tracking status marked “Delivered.”
Order Details: Have your order number and the email you used at checkout ready.
Photos/Videos: Provide clear photos/videos when requested (especially for damage, defects, or missing items).
Condition: The item needs to be in original condition—basically, just like how you received it (not heavily used, not altered, and not damaged by misuse).
Everything in the box: Please include all original packaging, labels, manuals, tools, and accessories.

Please note: We may not be able to process your return if these conditions aren't met.

What we can't accept:
Third-party purchases: If you bought our product from another shop (like a local retailer), please reach out to them directly.
Accidental damage: Items damaged due to misuse or modifications.

Is there a fee to return?

No, we do not charge any handling fees. You simply need to ship the item back to our warehouse at your own expense.

What if it's Puncube's fault?
If the return is caused by our mistake—for example, if we sent the wrong item, or if your product arrived damaged or with missing parts—we've got you covered. You can choose a replacement or a refund, and we will pay for the shipping.

How the refund process works

1. Submit your request
Please fill out the form below. We’ll review your request and send you the return address.

2. Ship it back
You can use any shipping carrier you prefer, but please make sure to use a trackable service.

3. Get your refund
Once we receive the package and verify the condition, we’ll process your refund within 1-3 business days.

Where does the money go? The refund will go back to your original payment method.
How long does it take? Just a heads-up: depending on your bank, it usually takes 7-15 days for the funds to show up in your account.

Intellectual Property