At PunCube, we are dedicated to providing high-quality items to our customers. However, we understand that occasionally, circumstances may require you to return or seek a refund for your item purchase. If for any reason, you are not completely satisfied with your purchase, we offer a convenient 30-day return policy. This means that you have 30 days from the date of receiving your item to request a return. Any return request after 30 days will not be honored.

This policy outlines the terms and conditions governing returns and refunds for items bought on our website.

1. Eligibility for Returns and Refunds:

Defective or Wrong Product: If the item you receive is different from your order, or has a manufacturing defect or quality issue, we will arrange a replacement or a return with a full refund. We will cover the return shipping cost.

30-Day Trial: Within 30 days, you may return the product for any reason. We will assist with the return process and provide a full refund. However, the return shipping cost will be the buyer’s responsibility.

2. Timeframe for Returns:

You must notify us of your intention to return a product within 30 days of receiving it.

3. Return Process:

To initiate a return, please contact our customer support team via email at [service@puncube.com] Provide your order number, the reason for the return, and any relevant photos of the product. Our team will assess your request and provide you with return address.

4. Conditions for Returns:

The item must be returned in its original condition, including all labels and original packaging.We are unable to accept returns on retailer purchases, and products damaged due to customer error. We reserve the right to reject a return if the product does not meet these conditions.

5. Refund Process:

A refund will be processed within 1-3 business days after we have confirmed that the item matches the buyer’s description. Refunds will be made to the original payment account, Please note that it takes for the refund to be credited to your account depends on your card issuer and typically takes 7-15 days.

6. Return Charges

No additional handling fee for returns. If the return is due to an issue on our end, such as incorrect items or quality problems, we will provide a full refund, including return shipping costs.
However, if the return is initiated by the buyer for reasons such as personal preference or ordering the wrong item/color, the buyer is responsible for the return shipping fees.

7. Exchanges:

If you wish to exchange your item for a different color or model, please indicate your preference when contacting us. We will guide you through the exchange process. There are no additional handling fees for exchanges.

8. Cancellation:

If you wish to cancel your order before it has shipped, please contact us immediately. Once the product has been shipped, the standard return policy will apply.

9. Contact Us:

If you have any questions or need further assistance regarding returns and refunds, please reach out to our customer support team at service@puncube.com.

Note:

puncube.com reserves the right to update and modify this Return and Refund Policy at any time. It is your responsibility to review this policy periodically for any changes. Your continued use of our website constitutes acceptance of these policies.

Return & Issue Policy

Return & Refund Policy

Am I eligible for a return?

To make sure your return goes smoothly, please double-check the following:

Timeline: Please start your return request within 30 days of receiving your package.based on the carrier tracking status marked “Delivered.”
Order Details: Have your order number and the email you used at checkout ready.
Photos/Videos: Provide clear photos/videos when requested (especially for damage, defects, or missing items).
Condition: The item needs to be in original condition—basically, just like how you received it (not heavily used, not altered, and not damaged by misuse).
Everything in the box: Please include all original packaging, labels, manuals, tools, and accessories.

Please note: We may not be able to process your return if these conditions aren't met.

What we can't accept:
Third-party purchases: If you bought our product from another shop (like a local retailer), please reach out to them directly.
Accidental damage: Items damaged due to misuse or modifications.

Is there a fee to return?

No, we do not charge any handling fees. You simply need to ship the item back to our warehouse at your own expense.

What if it's Puncube's fault?
If the return is caused by our mistake—for example, if we sent the wrong item, or if your product arrived damaged or with missing parts—we've got you covered. You can choose a replacement or a refund, and we will pay for the shipping.

How the refund process works

1. Submit your request
Please fill out the form below. We’ll review your request and send you the return address.

2. Ship it back
You can use any shipping carrier you prefer, but please make sure to use a trackable service.

3. Get your refund
Once we receive the package and verify the condition, we’ll process your refund within 1-3 business days.

Where does the money go? The refund will go back to your original payment method.
How long does it take? Just a heads-up: depending on your bank, it usually takes 7-15 days for the funds to show up in your account.

Refund Policy