Terms of Service
Last updated: July 03, 2024
1. Acceptance of Terms
Welcome to PunCube®. These Terms of Service govern your access to puncube.com, your use of our services, and purchases made through our website.
By accessing the website, placing an order, or using our services, you agree to these Terms and our:
These policies are incorporated into these Terms by reference. If a specific policy conflicts with these Terms, the specific policy will apply to the relevant subject.
If you do not agree, please do not use the website or our services.
2. Privacy and Cookies
We collect and process personal information in accordance with our Privacy Policy.
We use cookies and similar technologies for essential website functions, security, analytics, personalization, and advertising. Where required by applicable law, non-essential cookies will be used only after you provide consent through our Cookie settings or consent banner.
3. Website Use
You may use our website only for lawful personal or commercial purchasing purposes.
You must not:
- Use the website for fraud, unlawful activity, hacking, scraping, spamming, or unauthorized access;
- Interfere with the website, its security, or other users;
- Upload malicious code or harmful content;
- Misrepresent your identity or payment information;
- Violate intellectual property or other legal rights.
We may restrict or terminate access where we reasonably believe these Terms have been violated.
4. Intellectual Property
PunCube®, our logos, product designs, photographs, videos, text, graphics, software, and other website content are owned by or licensed to PunCube and may be protected by applicable trademark, patent, copyright, and design laws.
No content may be copied, reproduced, modified, distributed, sold, or commercially used without prior written permission.
For additional information, please review our Intellectual Property Policy.
5. Products and Product Information
We aim to present product descriptions, specifications, colors, images, and dimensions accurately. However, actual products may have minor differences caused by screen settings, photography, materials, manufacturing batches, or reasonable production tolerances.
Minor variations do not necessarily constitute a manufacturing defect. Quality concerns will be reviewed under our Return & Refund Policy and Warranty Policy.
We may modify, discontinue, or limit products without prior notice.
6. Orders and Acceptance
Submitting an order is an offer to purchase. An order is accepted when we send a shipping confirmation or otherwise confirm fulfillment.
We may refuse, limit, or cancel an order for reasons including:
- Suspected fraud or unauthorized payment;
- Incorrect pricing or product information;
- Inventory shortages;
- Delivery restrictions;
- Unusually large quantities or suspected unauthorized resale;
- Violation of these Terms.
If we cancel a paid order before shipment, the amount charged for the cancelled items will be refunded to the original payment method.
7. Pricing and Payment
Prices are displayed in U.S. dollars unless another currency is shown at checkout.
Prices, promotions, and product availability may change without notice. If an obvious pricing or listing error occurs, we may correct the error or cancel the affected order.
Payment must be successfully completed before fulfillment. Available payment methods are displayed at checkout and may be processed by third-party payment providers.
Taxes, duties, shipping charges, and other fees will be applied as stated at checkout or in our Shipping Policy.
8. Shipping, Returns and Warranty
Shipping, delivery estimates, duties, address changes, and delivery responsibilities are governed by our Shipping Policy.
Returns, exchanges, refunds, return conditions, and return shipping costs are governed by our Return & Refund Policy.
Product warranty periods, coverage, exclusions, remedies, and warranty shipping costs are governed by our Warranty Policy.
Nothing in these policies limits any consumer rights that cannot legally be waived.
9. Reviews and User Content
When you submit reviews, comments, photographs, videos, or other content, you confirm that:
- You own the content or have permission to submit it;
- The content is accurate and lawful;
- The content does not violate another person’s rights.
You grant PunCube a non-exclusive, worldwide, royalty-free license to host, reproduce, adapt, publish, translate, and display the content for operating, improving, and promoting our business.
We may remove content that is unlawful, misleading, offensive, infringing, or unrelated to the product or service.
10. Third-Party Services
Our website may contain links to or integrations with third-party payment providers, carriers, applications, social platforms, and other services.
Third-party services are governed by their own terms and privacy policies. PunCube is not responsible for third-party content, availability, security, or practices, except where otherwise required by applicable law.
11. Disclaimer of Website Services
To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or available in every location.
This section does not affect our product warranties or any rights and remedies available under applicable consumer law.
12. Limitation of Liability
To the fullest extent permitted by applicable law, PunCube will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website, products, or services.
Where legally permitted, PunCube’s total liability relating to an order will not exceed the amount paid for the affected order.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or any liability that cannot legally be excluded or limited.
13. Email and SMS Marketing
If you subscribe to marketing communications, you may receive product news, promotions, cart reminders, and other updates.
Message frequency may vary, and carrier message or data charges may apply. Marketing consent is not a condition of purchase.
You may unsubscribe from emails through the link provided in each message. You may opt out of SMS messages by following the instructions included in the message.
14. Governing Law and Disputes
These Terms are governed by the laws of Hong Kong, without regard to conflict-of-law principles.
Before beginning formal proceedings, you agree to contact us and make a reasonable attempt to resolve the dispute directly.
Subject to any mandatory consumer rights or jurisdictional rules, the courts of Hong Kong will have non-exclusive jurisdiction over disputes relating to these Terms.
Nothing in this section prevents a consumer from exercising rights or bringing a claim in another jurisdiction where applicable law permits.
15. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Changes apply to future use of the website. Orders already accepted will generally remain subject to the terms and policies applicable when the order was accepted, unless otherwise required by law.
16. Severability and Waiver
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.
Failure by PunCube to enforce a provision does not waive the right to enforce it later.
17. Contact Information
For questions regarding these Terms, please contact:
Customer Service: service@puncube.com
Business Cooperation: info@puncube.com
Business Hours:
Monday–Friday, 9:00 AM–6:30 PM (GMT+8)
Saturday–Sunday: Closed
Address:
13/F, Ocean Centre, Harbour City
5 Canton Road, Tsim Sha Tsui
Hong Kong