1. Introduction:
Welcome to PunCube®. By accessing or using our website and services, you agree to comply with these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use immediately.
2. Cookies:
We use cookies to enhance your browsing experience. By continuing to use our site, you consent to our use of cookies as described in our Privacy Policy.
3. Use of Service:
You agree not to misuse our services or engage in any activity that violates applicable laws, including but not limited to fraud, hacking, spamming, or infringement of intellectual property rights.
PunCube® is a registered trademark in multiple jurisdictions and our products are protected by patents and copyrights worldwide. Unauthorized use, reproduction, or distribution is prohibited.
For details, please see our full Intellectual Property Policy.
4. Products & Orders:
We strive to present product colors, images, and details as accurately as possible, but variations in displays and manufacturing may cause minor differences. All orders are subject to our review and acceptance. We reserve the right to refuse or cancel any order, including those suspected of fraud, unauthorized use, or violation of our terms.
5. Pricing & Payment:
All prices are listed in U.S. Dollars unless otherwise stated. We reserve the right to change prices without prior notice. Payment must be completed before order processing. We accept major credit cards, PayPal, and other secure payment methods as displayed at checkout. All transactions are encrypted with industry-standard SSL to ensure your payment information remains secure.
6. Shipping & Delivery:
We ship worldwide with certain exceptions. Delivery times are estimates and may vary due to customs, weather, or carrier delays. Duties and taxes are the responsibility of the buyer unless otherwise stated. For full details, please refer to our Shipping Policy.
7. Returns:
Defective or Incorrect Products: Full refund and return shipping covered by us.
30-Day Trial: Return for any reason within 30 days; buyer pays return shipping.
For full details, please refer to our Refund Policy.
8. Warranty:
All PunCube products are covered by a 5-year warranty against manufacturing defects.
Within this period, we will provide free repairs or replacement parts. Shipping costs for warranty service are the customer’s responsibility unless otherwise stated. This warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.
If a defect occurs during the warranty period, we will, at our discretion, provide one of the following:
- Free repair.
- Free replacement with an equivalent item.
- Spare parts for self-replacement, as mutually agreed.
9. User Content & Comments:
By submitting content (reviews, comments, images), you grant PunCube® a non-exclusive, royalty-free license to use, reproduce, and display it in any media. Offensive, unlawful, or misleading content will be removed.
10. Third-Party Links & Tools:
We may provide access to third-party tools and links for convenience. We are not responsible for their content, policies, or accuracy. Use at your own risk.
11. Prohibited Uses:
You may not use our site or products for unlawful purposes, to solicit others to engage in unlawful acts, or to violate any local or international regulations.
12. Limitation of Liability:
PunCube® will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
13. SMS/MMS Marketing Terms:
By subscribing to our SMS/MMS marketing, you consent to receive messages, which may include promotions, updates, and reminders. Standard carrier rates may apply. You can opt-out at any time by following the instructions in the message.
14. Governing Law & Dispute Resolution:
These Terms shall be governed by and construed under the laws of the Hong Kong. Any disputes will be resolved through binding arbitration or in courts located in our principal place of business.
15. Changes to Terms:
We reserve the right to update or modify these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.
16. Contact Information:
If you have any questions, please contact us, and we will respond within 24 hours.
Customer service:
service@puncube.com
Business Cooperation:
info@puncube.com
Open: 9:00 AM – 6:30 PM (GMT+8), Saturday – Sunday: Closed
Address: 13/F, Ocean Centre, Harbour City, 5 Canton Road, Tsim Sha Tsui, Hong Kong