Shipping Policy
Last updated: May 12, 2025
At PunCube, we aim to process orders quickly and provide reliable tracked shipping worldwide. Please review the following terms before placing your order.
1. Order Processing
Orders are generally processed within 1–2 business days after payment is received. Orders are not processed on weekends or public holidays.
Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take additional time to appear after dispatch.
2. Fulfillment Warehouses
Orders may be fulfilled from either our U.S. or Asia-Pacific warehouse. We select the most appropriate warehouse based on the delivery destination, inventory availability, duties and taxes, shipping routes, and carrier availability.
If an item is unavailable at the nearest warehouse, it may be shipped from another location.
3. Shipping Fees
Orders over $59 qualify for free tracked shipping.
For expedited shipping via an international express courier, please contact service@puncube.com for a quote.
4. Estimated Delivery Times
Delivery estimates begin after the carrier accepts the package and do not include order processing time.
- United States: 2–12 business days
- Canada: 7–12 business days
- South America: 7–15 business days
- Europe: 7–12 business days
- Asia: 5–12 business days
- Oceania: 10–12 business days
- Africa: 13–30 business days
Delivery times are estimates and may be affected by customs, weather, holidays, carrier disruptions, incorrect addresses, or local delivery restrictions.
Standard shipping may not be available in certain countries.
5. Duties and Taxes
Most orders shipped to the United States and European Union should not require additional import duties unless otherwise stated at checkout.
For other destinations, local duties, taxes, customs fees, or brokerage charges may apply. These charges are the customer’s responsibility unless clearly stated otherwise at checkout.
PunCube is not responsible for delays caused by customs authorities.
6. Address Changes
Address changes may be requested before fulfillment begins or a shipping label is created.
Once an order has shipped, PunCube cannot change the delivery address. Customers may contact the carrier directly to request redirection, but successful redirection is not guaranteed.
7. Order Cancellation
To cancel an unshipped order, contact service@puncube.com as soon as possible.
Orders cannot be cancelled after shipment and will be handled according to our Refund Policy.
8. Delivery Responsibility
Except where otherwise required by applicable law, once your order has been handed over to the shipping carrier, title and risk of loss pass to you, the customer.
Customers are responsible for:
- Providing an accurate and secure delivery address;
- Monitoring tracking updates;
- Responding to carrier notices.
PunCube will reasonably assist with carrier investigations by providing tracking information and shipping documents. Customers may be required to cooperate with the carrier’s investigation process.
9. Lost or Marked-as-Delivered Packages
If tracking shows that a package has been delivered but it cannot be found, please check with household members, neighbors, building management, parcel lockers, and the carrier.
Contact PunCube within seven calendar days of the delivery scan. We may review carrier records, delivery photographs, signatures, GPS information, and other available evidence.
Where sufficient evidence confirms delivery to the correct address, PunCube may not be responsible for theft or loss occurring afterward, except where required by applicable law.
10. Refused or Returned Packages
Customers are responsible for costs resulting from:
- Incorrect or incomplete addresses;
- Refused or unclaimed packages;
- Missed delivery attempts;
- Unpaid duties or taxes.
These costs may include original shipping, return shipping, customs charges, and reshipping fees.
11. Contact Us
For shipping assistance, contact service@puncube.com and include your order number and tracking number.
Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.