At Puncube our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest responsiveness levels to you at all times.

1. Processing Time:

Generally it takes 1-2 business days for processing after receiving your order. After your order has shipped, a shipping confirmation email will be sent to your email address. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday and Sunday.

2. Change of Delivery Address:

NO FEE for changing shipping address BEFORE we provide you the tracking number.

3. Order Cancellation:

If you wish to cancel your order before it has shipped, please contact us immediately, we will not charge additional handling fees and provide a full refund. Once the product has been shipped, the standard return policy will apply.

4. Shipping Time:

North America
United States: 6-10 business days (Expedited Shipping: 5-8 Business Days)
Canada: 8-12 business days

Oceania
Australia, New Zealand: 10-12 business days

Europe
United Kingdom: 5-8 business days (Expedited Shipping: 3-5 Business Days)
Germany, France, Italy, Spain: 6-10 business days (Expedited Shipping: 5-8 Business Days)
Belgium, Portugal, Austria, Netherlands, Denmark, Sweden, Hungary, Czechia, Slovakia, Croatia: 6-10 business days
Switzerland, Ireland, Greece, Luxembourg, Norway, Finland, Poland, Estonia, Romania, Latvia, Lithuania, Slovenia, Bulgaria: 7-12 business days

Asia
Singapore, Malaysia: 3-6 business days
Japan, Thailand, Vietnam, Philippines: 5~8 business days
Taiwan, Hongkong: 3-4 business days

5. Shipping Fee:

Free Tracked Shipping: Free over $49
Sorry that our worldwide  free shipping doesn't include Alaska, Hawaii, and the Balearic Islands. We attempt to deliver your shipment within 2 weeks. But according to our shipping carriers, the delivery time can be fairly lengthy for Alaska, Hawaii, and the Balearic Islands. We can't guarantee the delivery time for these destinations.

6. Tax and Duty:

U.S. Duties
In most cases, prices for orders shipped to the United States include import duties. However, due to changing government policies, we cannot guarantee this in every situation. Any additional duties will be the responsibility of the buyer.

EU Duties
For orders shipped to the EU, prices include import taxes and all orders are duty-free.

Other Countries’ Duties
For orders shipped outside the U.S. and EU, we will declare a reasonable product value to help minimize the chance of import duties. If duties cannot be avoided, the declared value will help reduce the amount owed.

Note:

Actual delivery dates may vary due to various factors such as shipping delays, weather conditions, etc. For any shipping questions please email service@puncube.com.

Return & Issue Policy

Return & Refund Policy

Am I eligible for a return?

To make sure your return goes smoothly, please double-check the following:

Timeline: Please start your return request within 30 days of receiving your package.based on the carrier tracking status marked “Delivered.”
Order Details: Have your order number and the email you used at checkout ready.
Photos/Videos: Provide clear photos/videos when requested (especially for damage, defects, or missing items).
Condition: The item needs to be in original condition—basically, just like how you received it (not heavily used, not altered, and not damaged by misuse).
Everything in the box: Please include all original packaging, labels, manuals, tools, and accessories.

Please note: We may not be able to process your return if these conditions aren't met.

What we can't accept:
Third-party purchases: If you bought our product from another shop (like a local retailer), please reach out to them directly.
Accidental damage: Items damaged due to misuse or modifications.

Is there a fee to return?

No, we do not charge any handling fees. You simply need to ship the item back to our warehouse at your own expense.

What if it's Puncube's fault?
If the return is caused by our mistake—for example, if we sent the wrong item, or if your product arrived damaged or with missing parts—we've got you covered. You can choose a replacement or a refund, and we will pay for the shipping.

How the refund process works

1. Submit your request
Please fill out the form below. We’ll review your request and send you the return address.

2. Ship it back
You can use any shipping carrier you prefer, but please make sure to use a trackable service.

3. Get your refund
Once we receive the package and verify the condition, we’ll process your refund within 1-3 business days.

Where does the money go? The refund will go back to your original payment method.
How long does it take? Just a heads-up: depending on your bank, it usually takes 7-15 days for the funds to show up in your account.

Shipping Policy