At Puncube our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest responsiveness levels to you at all times.
1. Processing Time:
Generally it takes 1-2 business days for processing after receiving your order. After your order has shipped, a shipping confirmation email will be sent to your email address. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday and Sunday.
2. Change of Delivery Address:
NO FEE for changing shipping address BEFORE we provide you the tracking number.
3. Order Cancellation:
If you wish to cancel your order before it has shipped, please contact us immediately, we will not charge additional handling fees and provide a full refund. Once the product has been shipped, the standard return policy will apply.
4. Shipping Time:
North America
United States: 6-10 business days (Expedited Shipping: 5-8 Business Days)
Canada: 8-12 business days
Oceania
Australia, New Zealand: 10-12 business days
Europe
United Kingdom: 5-8 business days (Expedited Shipping: 3-5 Business Days)
Germany, France, Italy, Spain: 6-10 business days (Expedited Shipping: 5-8 Business Days)
Belgium, Portugal, Austria, Netherlands, Denmark, Sweden, Hungary, Czechia, Slovakia, Croatia: 6-10 business days
Switzerland, Ireland, Greece, Luxembourg, Norway, Finland, Poland, Estonia, Romania, Latvia, Lithuania, Slovenia, Bulgaria: 7-12 business days
Asia
Singapore, Malaysia: 3-6 business days
Japan, Thailand, Vietnam, Philippines: 5~8 business days
Taiwan, Hongkong: 3-4 business days
5. Shipping Fee:
Free Tracked Shipping: Free over $49
Sorry that our worldwide free shipping doesn't include Alaska, Hawaii, and the Balearic Islands. We attempt to deliver your shipment within 2 weeks. But according to our shipping carriers, the delivery time can be fairly lengthy for Alaska, Hawaii, and the Balearic Islands. We can't guarantee the delivery time for these destinations.
6. Tax and Duty:
U.S. Duties
In most cases, prices for orders shipped to the United States include import duties. However, due to changing government policies, we cannot guarantee this in every situation. Any additional duties will be the responsibility of the buyer.
EU Duties
For orders shipped to the EU, prices include import taxes and all orders are duty-free.
Other Countries’ Duties
For orders shipped outside the U.S. and EU, we will declare a reasonable product value to help minimize the chance of import duties. If duties cannot be avoided, the declared value will help reduce the amount owed.
Note:
Actual delivery dates may vary due to various factors such as shipping delays, weather conditions, etc. For any shipping questions please email service@puncube.com.