1. Collection of Information:

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

2. Consent:

By providing personal information to complete a transaction, verify payment, place an order, arrange delivery, or return a purchase, you consent to our collecting and using it for that specific purpose.
If we request your information for a different purpose, such as marketing, we will either request your explicit consent or provide an option to decline.
You may withdraw your consent at any time by contacting service@puncube.com.

3. Disclosure:

We may disclose your personal information if required by law or if you violate our Terms of Service.

4. Shopify Hosting and Payments:

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell products and services. Your data is stored securely on Shopify’s systems behind a firewall.
If you choose direct payment, Shopify stores your credit card information in compliance with PCI-DSS standards, encrypted during transmission and storage. Transaction data is retained only as long as necessary to complete your purchase, after which it is deleted.
For details, please review Shopify’s Terms of Service and Privacy Policy.

5. Third-Party Services:

Third-party providers will only collect, use, and disclose your information to the extent necessary to perform their services.
Some providers, such as payment processors, have their own privacy policies for the information we must provide for purchase-related transactions. We recommend reviewing their policies before proceeding.
If these providers operate in a different jurisdiction, your information may be subject to the laws of that jurisdiction. Once you leave our site or are redirected to a third-party site, this Privacy Policy no longer applies.
By subscribing to text notifications, you agree to receive automated marketing messages to your provided phone number. Consent is not a condition of purchase. Reply STOP to unsubscribe or HELP for help. Message and data rates may apply.

6. Security:

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
If you provide credit card information, it is encrypted using SSL and AES-256 encryption. While no online method is 100% secure, we comply with PCI-DSS requirements and implement additional safeguards.

7. Cookies:

We use cookies to enhance your browsing experience, store session information, track visits, and remember cart contents. Certain cookies may store your selected currency to ensure consistent pricing during your visit. You may disable cookies through your browser settings.

8. Age of Consent:

By using this site, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents to use this site.

9. Changes to This Policy:

We reserve the right to modify this Privacy Policy at any time. Changes take effect immediately upon posting. Material changes will be communicated so you understand what information we collect, how we use it, and when it may be disclosed.
If our store is acquired or merged with another company, your information may be transferred to the new owners to continue providing products and services.

10. Contact Information:

For access, correction, amendment, or deletion of your personal information, or for questions regarding this policy, please contact our Privacy Compliance Officer at:
Email: service@puncube.com

Return & Issue Policy

Return & Refund Policy

Am I eligible for a return?

To make sure your return goes smoothly, please double-check the following:

Timeline: Please start your return request within 30 days of receiving your package.based on the carrier tracking status marked “Delivered.”
Order Details: Have your order number and the email you used at checkout ready.
Photos/Videos: Provide clear photos/videos when requested (especially for damage, defects, or missing items).
Condition: The item needs to be in original condition—basically, just like how you received it (not heavily used, not altered, and not damaged by misuse).
Everything in the box: Please include all original packaging, labels, manuals, tools, and accessories.

Please note: We may not be able to process your return if these conditions aren't met.

What we can't accept:
Third-party purchases: If you bought our product from another shop (like a local retailer), please reach out to them directly.
Accidental damage: Items damaged due to misuse or modifications.

Is there a fee to return?

No, we do not charge any handling fees. You simply need to ship the item back to our warehouse at your own expense.

What if it's Puncube's fault?
If the return is caused by our mistake—for example, if we sent the wrong item, or if your product arrived damaged or with missing parts—we've got you covered. You can choose a replacement or a refund, and we will pay for the shipping.

How the refund process works

1. Submit your request
Please fill out the form below. We’ll review your request and send you the return address.

2. Ship it back
You can use any shipping carrier you prefer, but please make sure to use a trackable service.

3. Get your refund
Once we receive the package and verify the condition, we’ll process your refund within 1-3 business days.

Where does the money go? The refund will go back to your original payment method.
How long does it take? Just a heads-up: depending on your bank, it usually takes 7-15 days for the funds to show up in your account.

Privacy Policy