To make sure your return goes smoothly, please double-check the following:

• Timeline: Please start your return request within 30 days of receiving your package.
• Order Details: Have your order number and the email you used at checkout ready.
• Condition: The item needs to be in original condition—basically, just like how you received it (not altered or damaged).
• Everything in the box: Please include all original packaging, labels, manuals, tools, and accessories.

Note: We may not be able to process your return if these conditions aren't met.

Return shipping costs are the responsibility of the customer. We do not charge any restocking or handling fees.

If the return is due to our error—such as an incorrect item, damage upon arrival, or a confirmed quality issue—we will cover the return shipping cost.
(Please refer to Section 6 for full details.)

A quality issue refers to a manufacturing defect or shipping damage that affects normal use or shows an obvious abnormality upon delivery.

✔ Considered a Quality Issue

The following issues are generally considered quality issues, and return shipping will be covered by us:

• Modules or accessory components cannot be installed or secured properly due to manufacturing issues
• Significant dents or deep scratches upon arrival, or abnormal surface finishing such as peeling, flaking, large discoloration, or severely misaligned logos/engraving beyond normal tolerance
• Cards cannot be pushed out or retracted properly
• The sliding mechanism gets stuck, jams, or cannot complete normal open/close actions
• The mechanism cannot hold its position or lock correctly due to manufacturing issues
• Missing, incorrect, or improperly assembled parts
• Cracks, breaks, or obvious deformation not caused by user impact or misuse
  

✖ Not Considered a Quality Issue

The following situations are not considered quality issues and will be treated as preference-based or non-defect returns:

• Preference-based feedback (e.g. “it feels different than expected”)
• Issues caused by normal wear, misuse, impact, or modification after delivery
• Damaged packaging only, where the product itself is intact
• Sliding resistance that feels slightly heavier or lighter than expected, while the wallet functions normally
• Minor cosmetic marks that do not affect functionality
• Visible but even assembly gaps within normal manufacturing tolerance

1. Complete the form below. We will review your request and respond within 2 business days.
2. Ship the item back to us using your preferred carrier.
3. Once we receive and verify the return, we will proceed with the refund.
   

Once we receive and inspect the returned item, refunds are typically processed within 1–3 business days and issued to the original payment method.

Please note that the time it takes for the refund to appear in your account depends on your bank or payment provider and may take 7–21 business days.

Please use a tracked shipping service. For international returns, economy or registered postal services are usually the most cost-effective option (such as USPS, Royal Mail, Japan Post, or SingPost).

Unless necessary, we strongly recommend avoiding express couriers such as DHL, UPS, or FedEx, as return shipping fees can be significantly higher.

Note: You may use any carrier. Once shipped, please email us your tracking number.